I WISH |

RecoveryGenie

Turn an escalation into a triaged ticket, an impact estimate, and a sendable customer reply — in one pass.

Join the early access list — invites going out weekly.

No spam — invites only.

✦ Product

Designed for the moment when an escalation needs a clear next step.

Recovery Genie gives support, product, and delivery teams a shared view of the issue, likely impact, and recommended actions — without forcing someone to manually pull the story together first.

Escalation workspace

AI draft ready

Incoming issue

Pikachi account migration caused a short circuit across a dependent workflow. App outage has lasted 24 hours and customer is escalating to leadership.

Suggested triage

Severity: P1. Involve engineering lead, account owner, and delivery manager. Recommend a temporary rollback and publish an hourly update cadence.

Customer-ready reply

We have identified the likely trigger, activated the recovery team, and are working on a rollback path while we validate a stable fix.

✦ How it works

Built to make escalation handling less chaotic.

Each step is designed to reduce blank-page time and help teams move from confusion to coordinated action quickly.

⚡

Summarise the issue

Recovery Genie extracts the relevant facts from unstructured notes, tickets, and customer messages.

✦

Estimate likely impact

Highlight severity, customer risk, and which internal teams need to be brought in immediately.

➜

Draft the next step

Create a triage ticket, a recovery outline, and a customer-safe reply in a single flow.

✦ Join the list

Ready to make escalations easier to recover?

Join the early access list and be first to try Recovery Genie on real customer issues. Invites are going out weekly.

No spam — early access invites only.